Answers to frequently asked questions
Dovidas Baranauskas avatar
Written by Dovidas Baranauskas
Updated over a week ago

Do you have a free plan?

We do not have any free plans at Favro, plans start from 2 users.

How long is the free trial?
The free trial is 14 days long.

Do you have a plan for single users?
We do not have single user plans, but plans for smaller teams start from 2 users.

How do user buckets work?
Our user buckets go up in 2, 5, 10, 25, and 50+. For example, if you have 3 users, you will be on a 5 user plan. If you go over 5 users, you will be on a 10 user plan and will be charged the difference between user buckets.

What is the difference between the plans?
We have 3 plans here at Favro, Lite, Standard and Enterprise. 

The Lite plan is limited in functionality, and you cannot use apps and integrations, have more than 5 collections, or make collections private. Read our article on the lite plan to find out more.

The standard plan is the next step up, and includes features such as integrations, reports and guest accounts.

The enterprise plan is our best plan, and has features such as timesheets, and 24 hour support included. 

How can I change my billing frequency?
To change to monthly or annual payments, you will have to cancel your subscription and then resubscribe. Don't worry, you won't lose any data.

How can I change my email address?
Currently there is no way to change your email, you will have to invite the new email and then remove the old one as a user. 

Are there folders for collections in Favro?

We do not have any folders for collections in Favro.

How do I edit templates?
There is currently no way to edit templates, but you can set a new template and delete the old one!

Why can't I add a card or row to my board?
Check if filters are running on your boards, and if they are, turn them off. You should be able to add a new card or row.

What is a card, board, backlog, collection?
Head on over to the Favro Glossary to find out what each of these terms means.

Do you have dependencies in Favro?
We do not use dependencies in the sense of "if one card moves another moves with it", but in Favro you can add cards to other cards to create a link. 

What import/export options do you have?
You can import from Basecamp, Trello (not backlogs), csv or xlsx.
You can export to excel, csv, and JSON.

Where can I view and manage the members of my organization?
If you click on your organization > administration > members you can view and manage the members of your organization.

Can I change the order of my custom fields or collections?
This is not possible as collections and fields are sorted alphabetically, but for collections you can prioritize and organize collections by pinning or starring them in your organization. 

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