How to change emails in Favro (Enterprise)

Use this article to change several member email addresses in Favro. You can do this from Administration when both email domains are verified.

Steps

If Favro shows Target email in use, the new email address already belongs to another account.

Select skip to keep both accounts on their current email addresses.
Select rename to move the account that already uses the new email address to another email address, then give that email address to the account you are updating.

Example: if you change old@example.com to new@example.com and new@example.com is already in use, rename first changes the existing new@example.com account to another email address. Then Favro changes old@example.com to new@example.com.

If Favro finds a conflict, it shows a choice between rename and skip.
You can also paste the action in advance with old@example.com, new@example.com, rename or old@example.com, new@example.com, skip.

Use one line per email change.
Example: old@example.com, new@example.com
Favro logs the affected users out during the change.
After the change, Favro shows which email changes were completed, skipped, or failed.
Click Copy to clipboard to copy the results.

If you use rename, review the old account after the email change is complete.

If you see Domain @... is not verified for this organization, verify your domain.
If you see Source email not found, check the current email address and try again.
If you see Target email in use, choose skip to keep the current email addresses or rename to continue.
If you see New conflicts detected after locking. Review the rows below., review those email changes and try again.
If you see Incomplete conversions, click Resume when available.

If you still need help, contact customersuccess@favro.com.