This Refund Policy outlines in general terms the refund policy relating to FAVRO, which is further specified in the Terms of Service for use of FAVRO in force from time to time. HANSOFT (“we”) reserve the right to change this policy with or without notice at any time.
You may at any time downgrade your current plan level prior to the end of your subscription period. Please note however that you will not receive any refunds or credits for payments already due and/or paid under your current billing cycle. If you don’t pay for your payment plan on time, we will automatically downgrade you to a free plan.
You may at any time decrease the number of users by excluding user(s) from your organization. You will not get a refund, but HANSOFT will stop charging you for that user as from the day he or she was removed from the organization, and add a pro-rated credit to the payment plan connected to your organization for the time you have already paid for this user. This credit will then be used the next time we bill you, provided you remain on the same payment plan as earlier, and we will not start charging your credit card or send an invoice until your credit balance has run out.
In the event of termination of the agreement you will not be entitled to any refunds of any usage fees or any other fees, and any outstanding payment obligations through the date of termination will be immediately due and payable. There is one exception to this, however: If you are on a payment plan and the agreement is terminated by HANSOFT due to infringement of a third party’s intellectual property rights, HANSOFT will refund a pro-rated Service fee, set in relation to the remaining duration of your subscription.
If you live in a region where we’re legally required to issue a refund on early cancellation, please contact us. We will issue refunds as appropriate and applicable.