Purpose
To allow for the reporting and disclosure of vulnerabilities discovered by external entities, and anonymous reporting of information security and privacy policy violations by internal entities.
Scope
Favro’s Responsible Disclosure Policy applies to Favro’s core platform and its information security and privacy infrastructure, and to internal and external employees or third parties.
Background
Favro is committed to ensuring the safety, security and privacy of our customers. and employees. We aim to foster an environment of trust, and an open partnership with the security and privacy community, and we recognize the importance of vulnerability disclosures and whistleblowers in continuing to ensure safety, security and privacy for all of our customers, employees and company. We have developed this policy to both reflect our corporate values and to uphold our legal responsibility to good-faith security researchers that are providing us with their expertise and whistleblowers who add an extra layer of security to our infrastructure.
Roles and Responsibilities
Security and Privacy Compliance group is responsible for update, review and overall maintenance of this policy.
Legal Posture
Favro will not engage in legal action against individuals who submit vulnerability reports through our Vulnerability Reporting inbox. We openly accept reports for the currently listed Favro products. We agree not to pursue legal action against individuals who:
Engage in testing of systems/research without harming Favro or its customers.
Engage in vulnerability testing within the scope of our vulnerability disclosure program.
Test on products without affecting customers, or receive permission/consent from customers before engaging in vulnerability testing against their devices/software, etc.
Adhere to the laws of their location and the location of Favro. For example, violating laws that would only result in a claim by Favro (and not a criminal claim) may be acceptable as Favro is authorizing the activity (reverse engineering or circumventing protective measures) to improve its system.
Refrain from disclosing vulnerability details to the public before a mutually agreed-upon timeframe expires.
Policy
Vulnerability Report/Disclosure
Vulnerability Disclosure scope
In-scope targets:
Application: https://favro.com/app
Light Application: https://favro.com/l
Website: https://www.favro.com
Developer Documentation: https://favro.com/developer
Application Documentation: https://help.favro.com
Mobile Application
APIs
REST: https://favro.com/api
DDP: wss://favro.com/websocket
How to Submit a Vulnerability
To submit a vulnerability report to Favro’s Product Security and Privacy Team, please utilize the following email security@favro.com.
Preference, Prioritization, and Acceptance Criteria
What we would like to see from you:
Well-written reports in English will have a higher probability of resolution.
Reports that include proof-of-concept code equip us to better triage.
Reports that include only crash dumps or other automated tool output may receive lower priority.
Reports that include products not on the initial scope list may receive lower priority.
Please include how you found the bug, the impact, and any potential remediation.
Please include any plans or intentions for public disclosure.
What you can expect from Favro:
A response to your email within 5 business days.
An open dialog to discuss issues.
Notification when the vulnerability analysis has completed each stage of our review.
Credit after the vulnerability has been validated and fixed.
If we are unable to resolve communication issues or other problems, Favro may bring in a neutral third party to assist in determining how best to handle the vulnerability.
Whistle Blowing
How to Submit a Report
To report an information security and privacy program violation or a violation of related laws and regulations, please utilize the security@favro.com email address.
Preference, Prioritization, and Acceptance Criteria
We will use the following criteria to prioritize and review submissions.
What we expect from you:
Detailed report made in good faith or based on a reasonable belief.
Good Faith means the truthful reporting of a company-related violation of information security and privacy policies, procedures, or regulations, as opposed to a report made with reckless disregard or wilful ignorance of facts.
Reasonable Belief refers to the subjective belief in the truth of the disclosure AND that any reasonable person in a similar situation would objectively believe based on the facts.
Details of the violation (i.e., what, how, why).
Details of the reported event, with facts (i.e., who, where, when).
You are NOT responsible for investigating the alleged violation, or for determining fault or corrective measures.
What you can expect from Favro:
Your report will be submitted for review.
Protection of your identity and confidentiality.
CAVEAT: It may be necessary for your identity to be disclosed when a thorough investigation, compliance with the law, or due process of accused members is required.
Protection against any form of retaliation and harassment, such as termination, compensation decreases, or poor work assignments and threats of physical harm.
If you believe that you are being retaliated against, immediately contact VP People & Culture.
Any retaliation or harassment against you will result in disciplinary action.
CAVEAT: Your right for protection against retaliation does not include immunity for any personal wrongdoing alleged in the report and investigated
Due process for you and for the accused member(s).
Corrective actions taken to resolve a verified violation and a review and enhancement of applicable policies and procedures, if necessary or appropriate.
Continuous information security and privacy awareness training and understanding your rights as a whistleblower.