This Refund Policy outlines in general terms the refund policy relating to FAVRO, which is further specified in the Terms of Service for use of FAVRO in force from time to time. FAVRO AB (“we”) reserve the right to change this policy with or without notice at any time.
You may at any time downgrade your current plan level prior to the end of your subscription period. Please note however that you will not receive any refunds or credits for payments already due and/or paid under your current billing cycle.
You may at any time decrease the number of users by excluding user(s) from your organization. If the number of users decreases or - if you’re paying in batches - goes below the lower threshold of your current user batch, and if you are paying against credit card, FAVRO will stop charging you for those user(s) or, as applicable, that unused user batch as from the date when the change was made, and will add a pro-rated credit to the payment plan connected to your organization for the time you have already paid for this unused user or user batch. You will keep this credit until it has been fully used for purchase relating to your existing organization (e.g. renewal of the subscription or an upgrade) or until you have changed your payment plan. If you decrease the number of users, and you are paying against invoice, you will not receive any refunds or credits for payments already due under your current billing cycle.
In the event of termination of the agreement you will not be entitled to any refunds of any usage fees or any other fees, and any outstanding payment obligations through the date of termination will be immediately due and payable. There is one exception to this, however: If you are on a payment plan and the agreement is terminated by FAVRO due to infringement of a third party’s intellectual property rights, FAVRO will refund a pro-rated Service fee, set in relation to the remaining duration of your subscription.
If you live in a region where we’re legally required to issue a refund on early cancellation, please contact us. We will issue refunds as appropriate and applicable.